Do you take credit cards?
Yes, all major credit cards are processed through PayPal.

Does Alaska Boro need to know my credit card number?
All credit card transactions are handled by PayPal. Alaska Boro has NO access to your credit card information.

Can I ship to a different address?
Products shipped from Alaska Boro will use the credit card billing address for product delivery. i.e. billing and shipping addresses must match. This reduces that chance that someone is fraudulently using your credit card for unlawful purposes.

Is there an up charge for using PayPal?
The price listed in the shopping cart is the price that you will pay.

How are your beads shipped?
Beads are shipped using USPS First Class Package rate for shipments up to 13 ounces. If over 13, then USPS Priority mail will be used. Delivery conformation is used for both shipping methods.

Is USPS Insurance Required?
USPS insurance is optional. However, if lost or damaged in shipment Alaska Boro will NOT refund or replace any product or products that are not insured.

How long will it take to get my order?
Packages, on the average, to the lower 48 take two to five business days from date of shipment depending on location.

How long does it take to process and order?
Most orders go out the next business day, longer on weekends. If ordered on Saturday or Sunday expect shipping on Monday or the next business day if a holiday.

Can I return an item?
Any undamaged or unused item can be returned as long as the return post mark is within 30 calendar days of when the item was received. Does not apply to custom orders.

When items are shipped is there a delivery conformation?
All shipped merchandise is tracked by the US Post Office as to time and date of delivery.

Will you accept worn or damaged beads for a full refund?
Only unused and undamaged glass is accepted for refund within 30 calendar days. Does not apply to custom orders.

One of my beads broke?
Alaska Boro will replace the item without cost provided that the damage was not done through carelessness. You pay shipping to Alaska Boro and Alaska Boro will return a new similar bead back to you without cost.

Will a replacement boro bead look the same as the replaced bead?
Boro is a unique medium. The bead will look similar, but will not be an exact match.

Can I return a product without notification?
All returns must be authorized first. Please email or phone to obtain a return authorization number.

Why are beads listed in MM?
It is common practice for lampwork bead makers to use the metric system for bead size measurements. Here is a listing using US coins measured in millimeters for size comparison.

Dime - 17.91 mm
Penny - 19.04 mm
Nickel - 21.25 mm
Quarter - 24.08 mm

Keep in mind that a bead will look larger than an equivalent coin due to the bead's thickness and mass.

The colors are close but not the same as on your website.
Each computer monitor is different so it is impossible to display colors that are exact. The best that can be done is to come close. If a bead does not match your needs, please return for a refund or credit within the thirty day grace period.

The beads have such intense colors.
These colors are generated through the use of Borosilicate glass that makes up the bead. In addition, each bead is photographed using light sources that simulate how the bead will appear if viewed in direct sunlight. The colors are intense and seemingly ever changing with streaming sunlight.

Can more than one listed bead be purchased?
All beads are unique and are considered in the same realm as works of art. Only one of a kind is available in most cases. However, it is possible to special order a 'set' of beads that look similar for a jewelry creation that may require 3 to 7 beads.

Can beads be picked up at your lampwork studio?
Individuals living in Anchorage may stop by the studio to pickup beads. Shipping and handling charges do not apply for local pickup. Please email Alaska Boro so that beads of interest, can be removed from inventory.

How long are beads held for local pickup?
Beads will be taken out of inventory for a maximum of 24 hours from the time of email receipt.

Are you really located in Alaska?
Yes, Alaska Boro is located in Anchorage, Alaska. The land of the 'last frontier'. All boro glass beads are hand torched one at a time in our Alaskan torch room.

If I have a question, how can I contact you?
At the bottom of each page is link that will generate an email.